Customer satisfaction is my main goal. We will work with you to resolve any issue with the purchase. We will do anything in our power to make you a happy customer and maintain your loyalty, regardless of what the situation is. Every situation, return or exchange will be handled on individual basis. However, we do have certain rules and guidelines for returns and exchanges.
- Returns are accepted only if you contact us and ship the merchandise back within 7 days from the delivery date.
- Exchanges are accepted only if you contact us and ship the merchandise back within 14 days from the delivery date.
- In case of a return, we will provide all the money back except of any shipping fees paid in the addition to the cost of the merchandise. Items with free shipping will be refunded 100%.
- The money back can be provided back to your credit card or paypal account. We can also give you credit towards future purchases upon request instead of a refund.
- You can exchange the painting for something else of the same value, if the desired painting is more expensive, you must pay the difference
- We will pay the cost of the return shipping only if you received a wrong or damaged painting. If you simply do not like the painting or wish to return for any other reason, you must cover the shipping return shipping expenses.
- If your order was shipped incomplete by mistake, please contact us and we will send the missing paintings ASAP.
- If your painting arrived damaged, please contact us, we will send you a replacement free of charge and provide compensation gift.
*I have the right to cancel any promotional transaction and return the full payment to the buyer*
SHIPPING IS FREE TO ANY PLACE IN THE WORLD.
your convenience matters to us , here is what you will need to know about how we handle shipping :
- Once you have made the purchase, we will ship your item within 3 business days.
- You will receive an email from me with all the details about your purchase within 2 days after your payment.
- You will receive the tracking number as soon as the painting is shipped.
- Shipping time varies. In Europe you will receive your painting within a week ,in the USA , Canada or the rest of the world it will take between 7 - 14 days.
- Customers from outside the EU zone might experience customs related delays and might need to pay import and custom taxes. Apollonia Galleria is not responsible for any customs and import taxes, such taxes are the responsibility of the buyer/ receiver.
- the paintings are very carefully packed lots of bubble wraps and protective materials. long distance shipment should not affect the painting in anyway.
More questions?! just ask me here firstname.lastname@example.org :) .